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Loyalty Enterprise Group LLC ("Company," "we," "us," or "our"), operating The Clinic Loyalty located at 20 W 14th St, New York, NY 10011, is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address, phone number, and mailing address.
• Appointment and booking information: service preferences, appointment dates and times, and communications related to scheduling.
• Health-related information: relevant medical history or skin/hair characteristics voluntarily disclosed during consultations, solely for the purpose of providing safe and effective treatment.
• Payment information: processed securely through third-party payment processors; we do not store full payment card details on our servers.
• Technical information: IP address, browser type, device information, and website usage data collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage appointments;
• Provide safe, personalized laser hair removal treatments and related consultations;
• Communicate with you regarding your appointments, promotions, and clinic updates (where you have consented to receive such communications);
• Process payments for services rendered;
• Improve our website, services, and client experience;
• Comply with applicable legal, regulatory, and health and safety obligations.

3. Disclosure of Information

We do not sell your personal information. We may share your information with:

• Service providers who assist us with scheduling, payment processing, marketing, and website hosting, under confidentiality obligations;
• Regulatory authorities or legal bodies, where required by law or to protect our legal rights;
• Successors in the event of a merger, acquisition, or sale of business assets.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You may control or disable cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (including recordkeeping obligations related to health and safety services).

7. Your Rights

Depending on your state of residence, you may have the right to:

• Request access to the personal information we hold about you;
• Request correction or deletion of your personal information;
• Opt out of marketing communications at any time;
• Request a copy of your information in a portable format, where applicable.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable law.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: